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Help Centre
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Frequently Asked Questions
How do I sign-up for a Checkers Xtra Savings Card?What information do I need to complete the sign-up process?Can I get Xtra Savings without signing up or without a card?Who can sign-up for Xtra Savings membership?Can I use the same mobile number to sign up more than one person?I tried to sign-up, but I am told that I already have a profile. What now?I am having trouble linking my card to my Checkers profile.How do I link a new card to my Xtra Savings profile?What if I forgot my card at home and am out shopping?How do I update my Xtra Savings profile password?What if someone else used my profile without my permission?Do Xtra Savings deals have expiration dates?Can I swipe my card at Shoprite stores for deals and savings?Are Xtra Savings items limited per customer?Can I get a refund on Xtra Savings deals?Where can I see my savings once I’ve shopped?I did not receive my discount on my shopping. How will this be addressed?How do I manage my communication preferences?How will I get my Xtra Savings deals?How do I see future deals?
What is Xtra Savings Plus ?Is Xtra Savings Plus available to everyone? How do I sign up for Xtra Savings Plus? What is included in the Xtra Savings Plus plan? Will I get refunded if I cancel my Xtra Savings Plus membership? Will I have access to all Xtra Savings Plus benefits should I cancel? When does free delivery not apply to my order? Do I need to download the Sixty60 app to use Xtra Savings Plus? Where can I manage my Xtra Savings Plus Plan? Who do I contact for help with my Xtra Savings Plus Plan? Which payment methods are accepted to pay for my Xtra Savings Plus plan? How do I update my payment method? When do I get billed for my Xtra Savings Plus plan? Will I receive an invoice for my Xtra Savings Plus plan payments? Will my Xtra Savings Plus plan be automatically renewed? What happens if my payment declines? Can I reactivate my Xtra Savings Plus plan? Can I change my billing date? How many times can I change my billing date? Will there be any pro-rata charges?Can I change my billing date change within the same month? Can I change my billing date changed within the following months billing cycle? Can I change my billing date shortly after I was charged? What does Unlimited Delivery entail? What are the conditions of the 10% in-store discount benefit? What are Double Personalised Offers?How are delivery savings calculated? How are savings calculated? How are hours saved calculated?
What is Checkers Sixty60?Is Sixty60 available in my area?How do I get the Checkers Sixty60 app?Are Checkers Sixty60’s prices the same as in-store prices?Are Xtra Savings promotions available on Checkers Sixty60?Can I place an order on the website?What payment methods are accepted?Do I earn eBucks by shopping on Checkers Sixty60?Can I link my Xtra Savings card to my Sixty60 profile?What is the minimum order value?How much does delivery cost?What are Checkers Sixty60’s operating hours?Can I place an order outside of Sixty60’s operating hours?Can I place an order for delivery later today?Why have I been charged more than the value of my order?How is my Checkers Sixty60 order delivered?How do I contact Checkers Sixty60?How do I report an issue with my order?
How will I know about offers just for me?What if an offer is still valid but there is no stock?How do I redeem a personalised offer?I like the offers but want even better deals. How can I do that?Will offers be available if I replaced my card recently?Can someone else redeem my offer?How long do offers for me last?What if I don't like the offers you send me?What are Offers Just For You?Do offers apply across all Checkers departments?Are offers only valid at my preferred store only?
How can I see more information about the products I am browsing?Do you have any recipes on your website?How do I find products on the site?Can I search and apply for jobs on the Checkers website?Is the Checkers website mobile and tablet friendly?How do I check if a product I want is available at my preferred store?What is World of Checkers?How do I sign up for a Checkers Xtra Savings card?Where can I see Xtra Savings deals?
How do I select my preferred store?Why do I need to set a preferred store?What information can I see about a store I select?How regularly do you update information about store products and specials?Is the pricing on my preferred store accurate?What if I am at a different store from my preferred one?What if a product I want isn’t available at my preferred store?How do I find my nearest MediRite or LiquorShop?
What is the Shoprite EduCard?What do I need to sign up for an EduCard?How do I complete the application for an EduCard?I lost my gift card. What now?I want to buy bulk gift cards. How do I do that?I am an existing Shoprite EduCard member. Where can I view my statements?Where can I use my Checkers gift card?What is the Shoprite Business Card?What goods do I qualify for with a Shoprite Educard?What supporting documents do I need to apply for a Business Card?What savings can I enjoy with an EduCard?How do I sign up for a Business Card?
I have a specific question/suggestion/complaint. Who can I speak to?So I can buy tickets online and collect at any store?Can I buy tickets from Computicket in-store or online?What in-store services does Checkers offer?Where can I learn more about the group’s community initiatives? I suspect that I may be the target of a scam. How can I find out if it's a scam and how can I protect myself?
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